Flycast-Logo-1 Freshworks-Logo-1

ITSM: Transforming
IT Support into a
Value Center

Wednesday, March 2, 2022
Starting at 3 PM—6 PM



Live Event at Dave-Busters-LogoArlington, TX.

Ensure Your Users Can Be Productive Anywhere

From listening to our customers, Flycast Partners and Freshworks know organizations want to encourage a proactive mindset and promote end-user empowerment.

To accomplish this efficiently, it requires improved methods for processing ticket volume and managing intuitive self-service features, so you have the ability to transform IT Service Management support from a cost center to a value center.

At this special Dave & Buster's Live Event in the Dallas/Fort Worth area, certified IT specialists will showcase how automation, AI, and self-service increase digital services and remove the barriers preventing timely resolutions.

Exceed the Rising Expectations 

With our expertise, you can easily design multiple ways enabling your users to leverage automated self-service, empowering them to easily, safely, and consistently access information and services by themselves, when they need to, wherever they are.

To exceed the rising expectations end-users demand from digital services, Freshworks modernizes and right-sizes ITSM with Freshservice, a cloud-based enterprise solution monitoring services and performance in real-time, increasing speed to market and ensuring immediate value, low cost of ownership, and high end-user adoption rates.

For organizations trying to expand digital support services beyond IT, this special Live Event offers guidance on the next steps needed to ensure a seamless user experience for all services.





3:00—3:15 PM Welcome & Introductions 

3:15—3:30 PM Breakout Session 

3:30—4:30 PM Presentation 

4:30—5:30 PM Games & Activities 

5:30—6:00 PM Awards, Food, Social 

Location Info

Dave & Buster's
425 Curtis Mathes Way, Arlington, TX 76018
Event Area: Board Room 1

Event starts at 3 PM and ends at 6 PM.


For the safety and the safety of our Team Members, we ask that
all guests and Team Members wear masks. Masks and hand sanitizers
will be available at the event if needed.



Give Your Users a Consistent Experience