Closing tickets efficiently is a top priority for the service desk.
However, merely marking a ticket as closed does not always guarantee customers are satisfied with the service provided.
In this era of heightened customer and support expectations, how can service desks measure end-user and employee satisfaction effectively and identify steps to improve it?
More importantly, is there an efficient approach you can adopt that better aligns with organizational objectives?
At this webinar, the ITSM specialists from Flycast Partners spotlight the Freshservice platform, sharing a range of Tips and Tricks to drive end-user and employee satisfaction.
Join us for a must-attend webinar that will provide actionable steps to measure satisfaction levels and improve them.
Issues and Solutions to be Covered
- Visibility into customer satisfaction
- Effective methods for measuring customer satisfaction
- Techniques for increasing end-user satisfaction
- Strategies for boosting employee satisfaction
