Because the objectives of the Help Desk and the Service Desk are not interchangeable, organizations often run into the same problem: customer-focused teams are at a disadvantage when using a single solution to fit the support needs for both external and internal customers.
What type of customer are you supporting?
Both types are equally important. Your employees deserve the same level of care and support as your external customers.
To deliver rapid customer service, Freshworks, a leading innovator of modern SaaS technologies, builds simpler, faster, more error-proof solutions uniquely designed for the Help Desk and the Service Desk.
During this webinar, the ITSM experts at Flycast Partners will discuss why more organizations are benefiting from using separate Help Desk and Service Desk solutions to connect with customers, adopt a more standardized approach, and improve customer satisfaction.
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