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What Type Of Customer

Are You Supporting?

Date: Tuesday, December 13, 2022

Time: 2PM (ET) / 11AM (PT)

Special Guest: Bobby McCullough



Because the objectives of the Help Desk and the Service Desk are not interchangeable, organizations often run into the same problem: customer-focused teams are at a disadvantage when using a single solution to fit the support needs for both external and internal customers.

What type of customer are you supporting?

Both types are equally important. Your employees deserve the same level of care and support as your external customers.

To deliver rapid customer service, Freshworks, a leading innovator of modern SaaS technologies, builds simpler, faster, more error-proof solutions uniquely designed for the Help Desk and the Service Desk.

During this webinar, the ITSM experts at Flycast Partners will discuss why more organizations are benefiting from using separate Help Desk and Service Desk solutions to connect with customers, adopt a more standardized approach, and improve customer satisfaction.

Topics to be covered:

  • The must-have process needs of both external and internal customers
  • How the Help Desk leads to higher customer satisfaction
  • How the Service Desk leads to more efficiency and cost savings
  • The differences and benefits of Freshdesk and Freshservice
  • The speed, efficiency, and scalability Freshdesk and Freshservice provide
  • The ITIL-focused capabilities of Freshservice

Register now to save your spot.