Refresh 2024

New York City

May 29, 2024

Moonlight Studios
330 Hudson St.
New York, NY 10013

On behalf of Flycast Partners, join Freshworks at their annual flagship event dedicated to IT and CX innovation.

Register Today to Save Your Spot

Defy Expectations: AI’s Future in IT and CX

At Refresh 2024, Freshworks’ leadership and technology experts will explore how AI can reshape customer service, enhance the employee experience, and optimize IT operations. With dynamic breakout sessions, insightful panel discussions, and expert presentations, Refresh 2024 promises to help IT and CX customers and teams learn more about the business impact that Freshworks and AI can bring to your organization, users, and processes.

Why Attend Refresh 2024?

Education

Dive into the latest generative AI capabilities and uncover new ways to unlock business value with AI.

Connection

Forge relationships with CX and IT leaders and gain unparalleled access to Freshworks’ executive team.

Inspiration

Reimagine the possibilities of AI-powered service and support and how it can help you defy expectations.

Agenda

Pre-Conference Session:

Developer Community Event

Join this exclusive pre-conference session — ideal for developers — to explore the latest advancements in the Freshworks Developer Platform. During this special session, attendees will discover new ways to achieve a faster, more intuitive app development experience with Freshworks’ gen-AI capabilities.

8 - 9 am: Arrive

9 am - 12 pm: Developer Session

Conference: IT and CX

 1 pm: Registration

1:30 pm: Welcome and State of the Industry: How generative AI is transforming customer service and support

1:30 - 2 pm: Keynote: How to put AI to work delivering business value today

2:15 - 3:30 pm: Customer Service Breakout Sessions:

Better, faster, easier: How generative AI is transforming customer service

Great expectations: Redefining customer service excellence in an AI world

2:15 - 3:30 pm: Employee Experience Breakout Sessions:

Less hassle, more hustle: How AI can help employees get more done more easily

Enabling great work: Transform IT with AI-powered service operations

3:45 - 4:30 pm: Customer Panel Discussion: The new standard for AI-powered experiences driving productivity and efficiency

4:30 - 4:40 pm: Closing Remarks: Next steps toward AI-powered experiences for business transformation

4:40 - 6 pm: Networking Reception