Gain Practical ITIL Knowledge and Get Certified

With our ITIL (Version 5) Foundation Certification Training Course, you receive personalized, practical, and proven guidance to ensure success. Each attendee will receive the knowledge, ability, and skills to excel during the formalized certification exam.

Prepare for ITIL (Version 5) the Right Way

This three-day course provides a comprehensive understanding of the key concepts of IT Service Management and the updated ITIL framework, including digital product and service management and value co-creation. Our ITIL-certified instructors have helped hundreds of organizations realize the value of ITIL, ITSM tool integrations, and knowledge transfer among teams.

Designed for Today’s Digital Environments

ITIL (Version 5) represents the latest evolution of the ITIL framework, reflecting how organizations now manage digital services and products. The updated framework expands beyond traditional IT service management and introduces a unified approach for managing digital products and services across their entire lifecycle.

At the end of this course, participants will be able to understand: 

• The Key Concepts of Digital Product and Service Management 
• Service Relationships 
• The New ITIL Value System (ITIL VS)
• Governance in the ITIL Guiding Principles
• Value Streams: Mapping and Management 
• Continual Improvement 
• The Four Dimensions of Product and Service Management 
• ITIL and other framework integrations 
• The various ITIL practices and how they contribute to Value Chain activities