This 3-day course presents the most widely practiced ITSM concepts, providing a practical view of the important activities the organization, stakeholders, and teams need to consider to effectively manage core ITSM processes.
Combined with meaningful and experiential assignments, the product-agnostic content offers attendees a solid foundation of ITSM principles, best practices, and practical guidance, representing the common truths from over 20 different frameworks, standards, and publications from around the world.
The full agenda is available HERE.
There are no prerequisites for this course.
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