integratedITSM™ Essentials Certification Training Course

• Where: Online When: December 2—4

Time: 8AM—4PM MST Price: $2,590

Register today to request a quote and save your spot.

This 3-day course presents the most widely practiced ITSM concepts, providing a practical view of the important activities the organization, stakeholders, and teams need to consider to effectively manage core ITSM processes.

Combined with meaningful and experiential assignments, the product-agnostic content offers attendees a solid foundation of ITSM principles, best practices, and practical guidance, representing the common truths from over 20 different frameworks, standards, and publications from around the world.

 

Course Objectives

  • Understand key service management terms and concepts
  • Learn the essential and most widely used ITSM processes
  • Apply these concepts and processes to real-life scenarios
  • Create a personal action plan that learners can implement
Course Materials
  • Course Manual
  • Study Guides
  • Practice Exams
  • Voucher for Proctored Exam

Audience

Anyone involved in the internal or external delivery of IT services, regardless of the operating model/framework being used:
  • Individuals at the start of their journey in service management
  • ITSM managers and aspiring ITSM managers
  • Organizations interested in adopting internationally recognized and standardized best practices for ITSM
  • Learners who will benefit from the essentials of ITSM

 The full agenda is available HERE

There are no prerequisites for this course.