Where: Online When: August 6-8

Time: 8AM—4PM MST Price: Request Below.

Register today to request a quote and save your spot.

ITSM Essentials is a 3-day course presenting the most widely practiced ITSM concepts, providing a practical view of the important activities the organization, stakeholders, and teams need to consider to effectively manage core ITSM processes.

Combined with meaningful and experiential assignments, the product-agnostic content offers attendees a solid foundation of ITSM principles, best practice, and practical guidance, representing the common truths from over 20 different frameworks, standards, and publications from around the world.


Course Objectives

  • Understand key service management terms and concepts
  • Learn the essential and most widely used ITSM processes
  • Apply these concepts and processes to real-life scenarios
  • Create a personal action plan that learners can implement

Course Materials

  • Course Manual
  • Study Guides
  • Practice Exams
  • Voucher for Proctored Exam


ITSM Essentials training is for anyone involved in the internal or external delivery of IT services, regardless of the operating model/framework being used:

  Individuals at the start of their journey in service management
  ITSM managers and aspiring ITSM managers
  Organizations interested in adopting internationally recognized and standardized best practices for ITSM
  Learners who will benefit from the essentials of ITSM, such as:

  Change Management
  Release & Deployment Management
  Incident Management
  Problem Management
  Service Request Management

 The full agenda is available HERE

There are no prerequisites for this course.