This 3-day course presents the most widely practiced ITSM concepts, providing a practical view of the important activities the organization, stakeholders, and teams need to consider to effectively manage core ITSM processes.
Combined with meaningful and experiential assignments, the product-agnostic content offers attendees a solid foundation of ITSM principles, best practices, and practical guidance, representing the common truths from over 20 different frameworks, standards, and publications from around the world.
Individuals at the start of their journey in service management
ITSM managers and aspiring ITSM managers
Organizations interested in adopting internationally recognized and standardized best practices for ITSM
Learners who will benefit from the essentials of ITSM
The full agenda is available HERE.
There are no prerequisites for this course.
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