This 3-day course presents the most widely practiced ITSM concepts, providing a practical view of the important activities the organization, stakeholders, and teams need to consider to effectively manage core ITSM processes.

Combined with meaningful and experiential assignments, the product-agnostic content offers attendees a solid foundation of ITSM principles, best practices, and practical guidance, representing the common truths from over 20 different frameworks, standards, and publications from around the world.

Course Objectives

• Understand key service management terms and concepts
• Learn the essential and most widely used ITSM processes
• Apply these concepts and processes to real-life scenarios
• Create a personal action plan that learners can implement

• Course Manual
• Study Guides
• Practice Exams
• Voucher for Proctored Exam

Audience

• Individuals at the start of their journey in service management
• ITSM managers and aspiring ITSM managers
• Organizations interested in adopting internationally recognized and standardized best practices for ITSM
• Learners who will benefit from the essentials of ITSM
  
  

 The full agenda is available HERE. 

There are no prerequisites for this course.