---
title: XLA Foundation Certification Training - Request a Course
description: XLA Foundation certification training course is the best introduction to improving business outcomes from the customer's POV beyond ITIL, SLAs, and KPIs
image: https://resources.flycastpartners.com/hubfs/XLA-Foundation.png
---

# [![](https://resources.flycastpartners.com/hubfs/FP25-Flycast-Partners-Vertical-Colored-Logo.svg)](http://www.FlycastPartners.com)

 

# XLA FOUNDATION CERTIFICATION TRAINING

Take your XLA learning to the next level with the XLA Foundation certification training course presented by Flycast Partners.

This 3-day online training course introduces best practices for embracing XLAs and transforming into an employee-focused organization. Participants will learn how to embed the Experience framework and articulate the value of an experience-based culture. The hands-on activities not only allow you to understand the necessary steps within each phase of the framework (Envision, Enable, Execute, and Embrace) but also to identify the next steps in your journey.

Course Materials:

- Course Manual
- Practice Exams
- Voucher for Proctored Exam

At the end of this course, participants will be able to:

- Understand the key terms and concepts of the XLA framework
- Establish a baseline
- Create, monitor, and manage XLAs
- Align XLAs with operations
- Innovate the delivery experience
- Identify the next steps of your journey

[The FULL AGENDA is available HERE.](https://www.flycastpartners.com/XLA-Foundation-Certification-Training-Course)

There are no prerequisites for this course.

 

 

 

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